Carl Piao - Senior Salesforce Developer

Carl Piao

Senior Salesforce Developer

Senior Salesforce developer with 6+ years of experience in design, development, and support.

About

I'm a developer passionate about creating Salesforce solutions where technical excellence drives business impact. I craft experiences that solve complex challenges while optimizing performance.

Currently, I'm a Senior Salesforce Developer at OSF Digital, where I build custom Lightning Web Components for clients in the energy sector. I develop sophisticated document generation systems using MergeUp.io, create document templates that automate critical business processes, and implement email integration systems for automated delivery. My focus is on translating complex requirements into elegant technical solutions while ensuring they meet enterprise standards and best practices.

Previously, I worked at Capgemini and Accenture, where I implemented secure document management solutions for clients in the insurance industry and developed custom onboarding processes for the payments sector. I led development teams creating case management systems for clients in financial services.

In my spare time, I'm usually playing basketball, exploring new technologies, surfing the web for the latest tech trends, or enjoying food adventures with my fiancée around the city.

Experience

  1. MARCH 2025 — PRESENT

    Senior Salesforce Developer · OSF Digital

    Build custom Lightning Web Components for clients in the energy sector. Develop sophisticated document generation systems using MergeUp.io and create document templates that automate critical business processes. Implement email integration systems for automated document delivery. Design and develop server-side logic and APIs to support web application functionality. Collaborate with business to translate complex business requirements into elegant technical solutions.

    • LWC
    • Apex
    • Document Generation
    • MergeUp.io
    • Email Templates
    • API Integration
  2. JAN 2024 — OCT 2024

    Manager / Senior Salesforce Developer · Capgemini

    Implemented Confidential Content Documents Management customizations using LWC and Apex. Developed Certificates & ID Cards Documents Management system. Migrated from Websphere Integration to own customized forms using LWC and Apex in Experience Cloud. Implemented User Recertification Process which helped manage inactive users and free up Salesforce licenses.

    • LWC
    • Apex
    • Experience Cloud
    • Document Management
  3. AUG 2021 — JAN 2024

    Senior Consultant · Capgemini

    Implemented custom internal and external onboarding process improvements. Developed Case Incident Maintenance process with third-party integration. Created Merchant Ownership, Client, Product, and Incident Maintenance systems.

    • LWC
    • Apex
    • Third-party Integration
    • Process Automation
  4. FEB 2021 — JUN 2021

    Application Development Senior Analyst · Accenture

    Led team for insurance claim case filing system implementation. Applied DAO Pattern optimization in Apex. Joined mentoring programs. Provided solution architecture guidance.

    • Aura
    • Apex
    • DAO Pattern
    • Solution Design
  5. DEC 2019 — FEB 2021

    Application Development Analyst · Accenture

    Developed File Comments customizations using Apex and lightning Aura. Performed data cleaning using regular expressions and data load by running Apex Scripts and SF Data Loader tool as post and pre deployment steps. Supported during project deployment to production and resolved high-severity defects.

    • Apex
    • Aura
    • Data Loader
    • Regular Expressions
  6. DEC 2018 — DEC 2019

    Application Development Associate · Accenture

    Created document upload customizations using Apex and lightning Aura. Developed Apex Triggers using enterprise patterns. Implemented formula fields and supported unit testing using Apex in Apttus CPQ.

    • Aura
    • Apex
    • Enterprise Patterns
    • Apttus CPQ
    • Unit Testing
View Full Résumé

Projects

  • Salesforce Community Portal

    A custom Salesforce Experience Cloud portal for client self-service, featuring case management, document uploads, and real-time chat support.

    • Experience Cloud
    • LWC
    • Apex
    • SOQL
    Salesforce Community Portal project thumbnail

  • Document Management System

    Implemented a comprehensive document management system with version control, approval workflows, and automated PDF generation.

    • Apex
    • Lightning Components
    • Integration API
    Document Management System project thumbnail

  • Insurance Claims Processing

    Developed an end-to-end claims processing solution with automated validation, approval routing, and integration with external payment systems.

    Star
    • Salesforce
    • Flow Builder
    • Process Builder
    • Apex
    Insurance Claims Processing project thumbnail

Certifications

Professional Certifications

8 active certifications across Salesforce ecosystem

Salesforce Certified Platform Developer I

ProfessionalSalesforce

Salesforce Certified Platform Developer II

ExpertSalesforce

Salesforce Certified Platform App Builder

ProfessionalSalesforce

Salesforce Certified AI Associate

AssociateSalesforce

Salesforce Certified AI Specialist

ExpertSalesforce

Salesforce Certified Data Cloud

AssociateSalesforce

Salesforce Certified Associate

AssociateSalesforce

Salesforce Certified Administrator

ProfessionalSalesforce

Salesforce Trailblazer Profile

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